Job Description

About Berry Law

Berry Law is a Veteran-owned and led law firm on a mission to protect the constitutional rights of Americans and help Veterans obtain the benefits they deserve. Founded in 1965, our team brings over 240 years of combined legal experience. We serve clients in all 50 states and have secured hundreds of millions of dollars in benefits for Veterans and their families. Our clients trust us to deliver results—and we do.

Position Summary

The Accounts Receivable Manager executes Berry Law's accounts receivable system for veteran clients with outstanding fees. This is a hands-on, execution-focused role responsible for consistent delivery of the firm's AR communication cycle, payment plan administration, and workflow management. The AR Manager ensures timely follow-up at scale while maintaining the utmost professionalism toward clients. This position reports directly to the CFO with a dotted line to Operations and Client Experience.

Key Responsibilities

AR Cycle Execution & Client Follow-Up

• Execute the firm's weekly accounts receivable communication cycle for all outstanding non-withholding invoices, including outbound calls, texts, and emails
• Conduct direct client outreach to collect payment, answer billing questions, and resolve routine account inquiries
• Document all client communications and collection activities within the firm’s case management system

Attorney Coordination

• Provide exceptional support to firm attorneys.
• Ensure attorneys are equipped with organized, complete, and accurate information on client accounts.
• Coordinate with attorneys when fee disputes escalate beyond routine billing questions

Systems, Reporting & Process Compliance

• Serve as the primary SOP and system administrator, ensuring all staff follow established workflows and data entry standards
• Generate weekly and monthly AR performance reports for CFO review, including DSO, aging analysis, and task completion metrics
• Identify process breakdowns and bottlenecks and recommend corrective actions
• Train and support Billing Staff and Client Experience team members who assist with AR task volume
• Initiate process improvement in accounts receivable workflows and client financial communications

Client Relations & Veteran-Centered Communication

• Communicate with empathy and professionalism, recognizing that many veteran clients face financial hardship or service-connected disabilities
• De-escalate routine billing concerns and maintain Berry Law's reputation for veteran advocacy while protecting the firm's financial interests
• Recognize when client circumstances require attorney involvement and escalate appropriately without delay

Required Qualifications

• Minimum five years of accounts receivable or collections experience in a high-volume consumer environment
• Proven track record of meeting or exceeding DSO and collection rate targets
• Proficiency with case management or CRM systems
• Exceptional organizational skills with demonstrated ability to manage multiple priorities and deadlines simultaneously
• Strong written and verbal communication skills, including call control
• High attention to detail and commitment to data accuracy in fast-paced environments
• Proficiency with payment processing systems
• Ability to work independently and take ownership of outcomes
• Comfort with metrics-driven performance management and accountability

Preferred Qualifications

• Experience in professional services billing, legal billing, or law firm accounts receivable operations
• Experience working with veteran populations or in veterans' advocacy organizations
• Familiarity with VA disability appeals processes, fee agreements, or federal administrative law billing structures
• Demonstrated ability to balance financial interests with client service excellence

KPIs

Performance in this role will be measured by the following metrics:

• Days Sales Outstanding (DSO)
• Days Sales Outstanding > 30
• % of Invoices Paid-in-Full within 30 Days
• AR Task On-Time Completion Rate

Schedule & Benefits

Schedule: Monday – Friday, full-time

Benefits Include

• Competitive compensation
• Generous PTO
• 401(k) with firm contribution
• Health, dental, and vision insurance
• Employee Assistance Program (EAP)
• Professional development opportunities
• Firm swag and team events
• Community involvement opportunities

Be Part of a Winning Team

At Berry Law, we are in it to win it—for our clients and for each other. Join a high-performance team recognized nationally for growth, service, and impact.

Awards & Recognition

• Inc. 5000 Fastest-Growing Companies (6 years)
• Law Firm 500 (5 years)
• Department of Labor Hire Vets Award
• Secretary of Defense Pro-Patria Award

Why You’ll Love Working Here

• Personalized Onboarding: We invest in your success from day one
• Incentives: Weekly, quarterly, and annual awards + bonus opportunities
• Culture: Mission-driven, high-accountability environment built on trust and performance

Apply Today

If you are ready to take ownership, drive results, and support a mission that matters, apply today and join Berry Law.

Berry Law is an equal opportunity employer.

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