Job Description

Manages the Hotel operations ensuring that guest satisfaction exceeds expectations through providing a dynamic atmosphere and experience, while delivering profitable results to owners and investors

Job Focus:

Focus is on, but not limited to the following:

• Plan, organize, facilitate, attend and/or participate in various hotel and departmental meetings
• Ensure compliance of brand standards, operating procedures and policies
• Determines the direction, support, training and tools by being a consistent relationship builder to ensure the sense of empowerment necessary to provide win/win decisions for any internal/external customer challenges that may arise
• Directs all activities of the Front Office and communicates with other departments to ensure complete guest and associate satisfaction
• Mentor and assist the FD Agents with guests checking in and checking out of the hotel, provide information about the property and city, upselling the property’s enhanced services, all while proactively anticipating the guest’s needs
• Attends bimonthly management lobby/hotel functions
• Monitors and reviews guest comments via the Pulse Report to identify areas for improvement and shares with staff to assist in improving guest satisfaction, guest relations and guest loyalty scores and responds directly to guest as necessary
• Ensure Front Office efficiencies and service levels through scheduling and monitoring staffing levels
• Monitors availability and occupancy on a daily basis and constantly communicates with revenue manager to resolve any challenging issues
• Complete and issue employee evaluations upon approval of the Director of Hotel Operations
• Ensures all No-Show charges are accurate and properly posted
• Participates in Fire Safety and Loss Prevention programs

Desired Qualifications:

• Minimum 2-5 years of prior luxury hotel management experience in a Front Office leadership role for a similar Hotel/Resort
• Bachelor’s degree in Hotel/Resort Management or Business is preferred
• Knowledge and experience with Opera is strongly preferred
• Computer literacy and financial management required
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
• Results oriented with an emphasis on both individual and team accountability
• Experienced in managing an organized labor work force
• Proven ability to resolve guest, supervisor and associate conflicts with ease and efficiency
• The ability to speak additional languages is preferred
• Open to work varied schedules including weekends and holidays
• Must be able to obtain an Alcohol Awareness Card prior to hire
• Must be able to obtain a Nevada Gaming License prior to hire

SAHARA epitomizes the timeless soul of Las Vegas. With a bold, sophisticated flair and a boutique approach to personal service, SAHARA provides guests with an intimate and unexpected experience that sets a new standard for Vegas. Completely remodeled and reimagined for a new era, SAHARA offers three distinctive hotel towers, a variety of five-star dining options, and a world-class casino. With unexpected delights around every corner, SAHARA embodies the style, sophistication and playful sense of possibility that’s truly the spirit of Vegas – and brings the iconic Vegas experience to a whole new generation.Perks & BenefitsWe offer competitive wages with fantastic benefits for full-time and part-time jobs. Join us for an exciting career on the Las Vegas Strip! Increased WagesComprehensive Benefits (Medical, Dental, Vision, Supplemental Coverage)401K Retirement PlanPaid Time Off (Vacation Pay)Free Daily MealsRoom & Restaurant DiscountsDiscounted/Free Tickets for Certain ShowsAnd much more! SAHARA Las Vegas strives to support and grow our diverse workforce which reflects our community and the guests we serve. What’s On The HorizonSAHARA is in the midst of expanding its offerings to guests in the coming months. SAHARA will also welcome two more new dining outlets before the year is up, including The Noodle Den and Ballo Italian Soul. For more information about what’s coming soon, click here.

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