Job Description

Social Navigator

Job Overview

An Social Navigator supports families and individuals in achieving self-sufficiency, personal growth, community integration, and access to financial opportunity. The Social Navigator helps implement client-driven, need-based programs to support client growth and provide resource navigation that connects clients to the programs, services, and referrals they need to become self-sufficient, active members of the community. The Social Navigator identifies and responds to the diverse needs of clients across the various stages of integration as well as increasing the number of refugee families accessing formal and informal community resources. All navigation services are accomplished in coordination with Supportive Services Corporation staff, objectives, and values.

Social Navigator Responsibilities & Duties

· Provide direct services to individual community members and families, refugee and

otherwise, helping them to navigate various public and private systems providing services that meet basic needs such as housing, health care, nutritious food, social engagement, employment, transportation, and academic support.

· Work with the Program Director to design and implement programs that arise from expressed client need.

· Develops and executes strategies to identify and secure program participants.

· Assist in tracking program services and activities using Western New York Integrated Care Collaborative (WNYICC) Social Care Network (SCN) platform.

· Identify and collaborate with partner programs or organizations to strengthen support for refugees and other clients and build knowledge of appropriate community resources for referrals.

· Mobilize, invite, and facilitate regular workshops for community members to increase community understanding of mainstream systems, such as civic engagement and community integration.

· Identify systemic needs in the refugee community and develop solutions to fulfill those unmet needs to inform and enhance programming.

· Serve as a cultural broker between community and mainstream systems, and a defined link to community for information, interpretation, and mediation.

· Work closely with and support Hope partners and community members in building leadership capacity in the community.

Social Navigator Qualifications & Skills

· Trusted community member in community with professional experience providing navigation services.

· Knowledge of Medicaid eligibility and social determinants of health (SDOH) is a plus.

· Strong interpersonal, communication and active listening skills.

· Passionate about working with and supporting diverse populations with empathy and cultural awareness.

· Strong organizational, computer, interpersonal and communication skills.

· Proficiency in data entry and electronic record-keeping.

· Dependable and demonstrated strong leadership skills.

· Open-minded, non-judgmental attitude and team player.

· Ability to encourage participation and engage community.

Education and Experience Social Navigator Qualifications & Skills

· High School diploma or GED required.

· Associates degree or bachelor’s degree in human services, Public Health, Social Work or equivalent preferred.

· Minimum 1-3 years’ experience working within the community on the ground level, and experience connecting community members with mainstream systems.

Interested applicants should send a cover letter and resume to ***email_hidden***, marking the subject line of the email as: Social Navigator position. Please email questions about the job to the same email and we will reach back out to you.

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