Job Description

Make a Difference in Recovery Care. Join SVCHS.

Southwest Virginia Community Health Systems (SVCHS) is a mission-driven Federally Qualified Health Center (FQHC) dedicated to delivering high-quality, affordable, and patient-centered care across Southwest Virginia.

We are seeking a Substance Use Disorder (SUD) Healthcare Navigator to join our New Day Recovery Program in Bristol, VA , supporting individuals navigating recovery from substance use and co-occurring mental health conditions.

This role is ideal for someone with a background in community health, case management, behavioral health, or peer recovery support who is passionate about improving access to care and addressing social determinants of health.

Position Summary

The Healthcare Navigator plays a critical role in guiding patients through the continuum of care by coordinating services, removing barriers, and connecting individuals to both internal SVCHS programs and external community resources.

This position works collaboratively within an interdisciplinary d requires strong relationship-building skills, patient advocacy, and knowledge of recovery-oriented systems of care.

Key Responsibilities

• Coordinate access to Substance Use Disorder (SUD), behavioral health, and primary care services within SVCHS and the community
• Develop, maintain, and strengthen referral pathways with community partners (housing, employment, mental health, social services)
• Provide care navigation, follow-up, and patient engagement support to ensure continuity of care
• Assist patients in overcoming barriers to care, including transportation, insurance, and social determinants of health
• Support and educate individuals participating in peer recovery services
• Maintain up-to-date knowledge of local and regional community resources
• Document patient interactions and care coordination activities in accordance with organizational standards

Minimum Qualifications

• Education: High school diploma or equivalent (required)
• Experience: Experience in community health, healthcare navigation, case management, behavioral health, or social services
• Knowledge: Understanding of Substance Use Disorders (SUD), mental health conditions, and community-based resources
• Licensure: Valid driver’s license with the ability to transport patients as needed
• Skills:
  • Strong communication and interpersonal skills
  • Ability to build trust with diverse and vulnerable populations
  • Effective care coordination and problem-solving abilities
  • Team-oriented with the ability to work in a fast-paced environment

Why Join SVCHS?

• Mission-driven organization improving access to care in underserved communities
• Collaborative, team-based care environment
• Opportunity to make a direct impact on recovery outcomes and population health
• Competitive compensation and comprehensive benefits package

Equal Employment Opportunity & E-Verify Statement

Southwest Virginia Community Health Systems, Inc. is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs, in accordance with applicable law.

Southwest Virginia Community Health Systems participates in the E-Verify program. All newly hired employees are required to complete Form I-9 and will have their employment eligibility verified through E-Verify in accordance with federal law.

In compliance with the Immigration Reform and Control Act of 1986, all individuals hired must provide documentation establishing identity and authorization to work in the United States. SVCHS does not use E-Verify to pre-screen applicants and will not take adverse action against an individual based solely on tentative non-confirmation results.

Applicants requiring assistance with the application process due to a disability may contact Human Resources for support.

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