Job Description

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Enterprise Management Center / Global Enterprise Management (EMC/GEM)

IT Facing Service Desk (IFSD) provides 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems

Transform technology into opportunity as a Telecommunications Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Telecommunications Technician III you will help ensure today is safe and tomorrow is smarter. Our work depends on Telecommunications Technician III joining our team to provide 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems. Specifically, ISP provided and GW GES tools, databases, displays, logs, Standard Operating Procedure (SOP) documents and Knowledge Base (KB) articles are used to identify and validate event data, take SOP/KB specified administrative action, provide ticket based event tracking, and to provide timely notification and routing of issues to support teams as required. The IFSD also coordinates with both ISP and GW  GES watch staff for situational awareness and support actions, and with customers and support personnel to provide notification and response to event activity. In addition, IFSD personnel perform router and switch updates in support of security actions.

HOW A TELECOMMUNICATIONS TECHNICIAN III WILL MAKE AN IMPACT
● Performs installation, maintenance and repair of telecommunications systems.
● Provide 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems
● Coordinates with both ISP and GW GES watch staff for situational awareness and support actions, and with customers and support personnel to provide notification and response to event activity
● IFSD personnel perform router and switch updates in support of security actions.

WHAT YOU’LL NEED TO SUCCEED:
● Education: Associates of Arts/Associates of Science

● Required Technical Skills: Security+ (IAT Level 2) or higher

● Security Clearance Level: Active TS/SCI w/poly

● Required Skills and Abilities: communication, problem solving, etc.
● Location: On-site
● US Citizenship Required

● Shift: Tues-Sat 9pm-5am

GDIT IS YOUR PLACE

● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from

#GREENWAY

#ITPolyMD 

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA - Security+ - CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Job Tags

Shift work

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