Job Description

Tour Operations & Reservations Coordinator

Gray Line Orlando - Sightseeing Tours & Attractions

Orlando, Florida (Near International Drive).

Full-Time | Office Based.

Starting Salary: $35,000 per year.

Gray Line Orlando is looking for a dependable and organized Tour Operations & Reservations Coordinator to join our team supporting daily sightseeing tours and attraction bookings across Central Florida.

We help visitors from around the world experience destinations such as Kennedy Space Center, Clearwater Beach, St. Augustine, airboat adventures, and more . This role plays an important part in making sure tours run smoothly and guests have a great experience.

You will be part of a small, friendly operations team coordinating daily tours and reservations for visitors exploring Orlando and Florida.

Schedule (Please Read Before Applying)

Tour operations run 7 days a week , so this position includes early morning shifts and weekend rotations .

Team members work 5 days per week on a 3-week rotating schedule .

Shifts rotate between:

• Early Shift: typically 5:30 AM or 6:30 AM start , finishing mid-afternoon.
• Late Shift: 11:00 AM – 8:00 PM.

Weekend rotation works as follows:

• Over a 3-week cycle , team members work 4 weekend days total.
• On two weekends , you work one day (Saturday or Sunday).
• On one weekend , you work both Saturday and Sunday.

Applicants must be comfortable starting work as early as 5:30 AM when scheduled and participating in the rotating weekend schedule.

Key Responsibilities:

• Answer incoming customer calls and assist guests booking sightseeing tours.
• Respond to reservations and customer service emails.
• Process attraction ticket reservations (theme parks, dinner shows, sporting events, and other experiences).
• Maintain ticket inventory and reservation records.
• Prepare daily tour manifests and hotel pickup schedules for tour guides and drivers.
• Coordinate hotel pickups and daily tour logistics.
• Communicate with local attraction partners and reseller travel companies.
• Assist guests with tour confirmations, changes, and general inquiries.
• Help ensure smooth daily operations for Gray Line sightseeing tours.

Requirements:

• Strong customer service and communication skills.
• Comfortable speaking with customers on the phone and by email.
• Organized and detail-oriented with the ability to multitask.
• Reliable and punctual, especially for early shifts.
• Basic computer skills (email, reservation systems, spreadsheets).
• Ability to work independently in a small team environment.

Foreign language skills are appreciated but not required , as we assist guests visiting Orlando from around the world.

Hospitality, tourism, attractions, hotel, or guest service experience is a plus.

About Gray Line Orlando

Gray Line Orlando is a locally operated sightseeing tour company and part of Gray Line Worldwide , a global sightseeing brand that has been operating tours since 1908 .

Our team coordinates day trips, attraction tickets, and transportation experiences for visitors exploring Central Florida.

Location

This is an office-based position near International Drive in Orlando, Florida .

Why Join Our Team?

• Work in the travel and tourism industry.
• Be part of a small, supportive team environment.
• Varied daily work supporting live tour operations.
• Opportunities to learn about Orlando attractions and sightseeing tours.

If you are dependable, organized, and enjoy helping people plan great experiences, we would love to hear from you.

Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. Gray Line Orlando originally opened as Gator Tours in 1993. We are celebrated 30 years in sightseeing tour excellence in Orlando in 2023. We are the leaders in day tours to places such as Kennedy Space Center, Airboat Ride, Clearwater Beach, City Tours of Orlando, St. Augustine plus many more. We also operate as a ticket reseller and work with a large amount of Florida Attractions reselling their tickets. Over the years we have been often imitated, but never duplicated. Gray Line Orlando are proud to be part of Gray Line World Wide.

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