Job Description
THE ROLE
The Assistant Tour Operations Manager with Legends Global at Highmark Stadium, is primarily responsible for assisting with the day-to-day operations of the tour department at Highmark Stadium. This includes coordinating tour schedules, supervising tour staff, ensuring exceptional guest experiences, assisting with training and onboarding, overseeing logistical needs, and helping maintain the overall quality, safety, and efficiency of all tour-related activities. The role also collaborates with internal departments and external partners to ensure smooth operations during both event and non‑event days.
RESPONSIBILITIES - Work in cooperation with Tour Operations Manager and stadium operations for daily tour activity/theme day execution.
- Work with staff to ensure quality and overall fan experience for all aspects of the tour programs offered.
- Serve as manager-on-duty in the absence of Tour Operations Manager.
- Provide on-site support on event days.
- Provide tour operations team with information pertaining to groups sold by sales team (including work/catering orders, waiver information, special events credentials, etc.).
- Oversee administrative daily tasks pertaining to tour operations team.
- Assist Tour Operations Manager with scheduling and payroll.
- Provide superior and professional customer service to clients.
- Liaison with appropriate departments and stadium personnel about daily tours.
- Non-traditional hours (Nights, Weekends & Holidays)
QUALIFICATIONS - 1-2 years of Stadium Operation and Sales experience, preferably in Sports & Entertainment
- Bachelor’s Degree in Business, Sports Management, Marketing or other related area of study.
- Able to simultaneously manage a high level of detail across multiple projects.
- Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure.
- Able to work well within a team environment, offering assistance and support to team members whenever necessary.
- Able to balance internal priorities with client expectations.
- Knowledge of Archtics/Ticketmaster Host/Customer Relationship Management (CRM).
- Proficient in Microsoft Office.
- Bilingual in Spanish a Plus.
COMPENSATION Competitive salary of up to $65,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS Location: On Site New Highmark Stadium Buffalo, NY
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Job Tags
For contractors, Work at office, Worldwide, Night shift, Weekend work